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24/7 Emergency Intercom Service — Brisbane & Gold Coast

Front-entrance failures don't politely wait until Monday morning. When residents are locked out of their building at 11pm Saturday, the difference between a maintenance contract and a verbal arrangement becomes obvious.

What's included

4-hour SLA for Gold contractsGold maintenance contract buildings receive 4-business-hour response for critical faults — front entrance failure, total system outage, fire-rated intercom failure.
24/7 emergency calloutAfter-hours emergency callouts available for Gold contract holders. Standard after-hours rates apply, billed monthly.
Defined critical fault listCritical = front entrance failure, total system outage, life-safety intercom failure. Single-unit handset issues are non-critical.
Geographic coverageBrisbane CBD/inner-city + Gold Coast strip only. We don't service outside this footprint — quality demands geographic discipline.
Logged response timesEvery emergency callout is timed and logged. Annual SLA performance reports issued to contracted body corporates.

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24/7 Emergency Intercom Service

Why High-Rise Owners Choose Us

Built for buildings, not just doorbells.

Generalist installers do houses. We do towers. Every quote, every install, every service contract is built around how apartment buildings actually work.

High-rise specialism

We design only for apartments, mixed-use towers, and strata-managed buildings. We know the wiring, the riser cupboards, the lift integrations, the BMS handshakes.

4-hour response SLA

Maintenance contract holders get same-business-day attendance for critical faults. No "we'll get to it next week" — your residents are at the door.

Akuvox specialist depth

We install Akuvox exclusively — R20A-2, X912S, S563, EC33, X915 series. Specialist depth beats multi-brand breadth: deeper certifications, faster installs, predictable parts.

Smartphone-first design

Every system we install supports resident smartphone access — answer the door from work, the gym, or holiday. No more handsets that go obsolete in 5 years.

Strata-ready paperwork

Certificates of Currency, scope-of-works docs, AGM-ready quotes. We arrive at your committee meeting with paperwork your strata manager can sign.

Tenant turnover service

Productised reprogramming as residents change. Annual contracts so you don't get a $400 bill every time someone moves in.

FAQs

Common questions

What if we don't have a maintenance contract?

Non-contracted emergency callouts are accepted on a best-effort basis at premium rates. Contracted buildings always take priority.

What's the after-hours callout cost?

Gold contract: included up to 6 callouts/year, then standard after-hours rate ($380 first hour, $180/hr after). Non-contract: $580 minimum.

How do we contact emergency service?

Contracted buildings receive a dedicated 24/7 hotline number. Non-contracted: standard business line; we triage best we can.

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