Apartment Intercom Maintenance Contracts — Bronze, Silver & Gold
An intercom is only worth what it delivers when it fails. A maintenance contract turns a panicked Monday-morning fault call into a predictable Thursday afternoon visit. For body corporates, that's the difference between a happy AGM and a tense one.
What's included
- Three contract tiersBronze ($5/unit/mo) covers preventive inspection and discounted callouts. Silver ($9) adds free business-hour callouts and tenant turnover reprogramming. Gold ($14) adds 4-hour SLA and 24/7 emergency response.
- SLA-backed responseGold contracts include 4-business-hour response for critical faults (front entrance failure, total system outage). Silver includes 24-hour SLA. Bronze includes 72-hour SLA.
- Tenant turnover reprogrammingProductised reprogramming as residents move in and out. No more $400 single-job invoices every time a unit changes hands.
- Annual preventive checksWe physically attend, test every entry station, every monitor, every relay. Faults caught at preventive maintenance cost a fraction of faults caught at the door.
- Cancel anytime, 30-day noticeNo long-term lock-ins. If we don't deliver against SLA, you walk.
Built for buildings, not just doorbells.
Generalist installers do houses. We do towers. Every quote, every install, every service contract is built around how apartment buildings actually work.
High-rise specialism
We design only for apartments, mixed-use towers, and strata-managed buildings. We know the wiring, the riser cupboards, the lift integrations, the BMS handshakes.
4-hour response SLA
Maintenance contract holders get same-business-day attendance for critical faults. No "we'll get to it next week" — your residents are at the door.
Akuvox specialist depth
We install Akuvox exclusively — R20A-2, X912S, S563, EC33, X915 series. Specialist depth beats multi-brand breadth: deeper certifications, faster installs, predictable parts.
Smartphone-first design
Every system we install supports resident smartphone access — answer the door from work, the gym, or holiday. No more handsets that go obsolete in 5 years.
Strata-ready paperwork
Certificates of Currency, scope-of-works docs, AGM-ready quotes. We arrive at your committee meeting with paperwork your strata manager can sign.
Tenant turnover service
Productised reprogramming as residents change. Annual contracts so you don't get a $400 bill every time someone moves in.
Common questions
What's included in a 'critical fault'?
Do contracts cover parts replacement?
Can we add a maintenance contract to a system you didn't install?
Other services strata managers ask about
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Read moreBronze, Silver, Gold maintenance contract tier breakdown
The three Intercom Solutions maintenance contract tiers are designed around three different body corporate budget and risk profiles. The honest framing: most apartment buildings end up on Silver, because that's where the SLA-vs-cost ratio is best.
Bronze tier — predictable budget, basic coverage
- Annual cost: $4,800 (40-unit building, +$80 per additional unit)
- SLA: 4-hour emergency response (business hours), next-business-day after-hours
- Emergency calls included: 2 per year
- Preventative service: 1 annual on-site health check (90-minute visit)
- Cloud subscription: Akuvox SmartPlus included
- Firmware updates: applied annually with health check
- Best for: stable buildings with low tenant turnover, where the body corporate prefers predictable budget over fastest-possible response time
Silver tier — the sweet spot for most apartment buildings
- Annual cost: $7,200 (40-unit building, +$120 per additional unit)
- SLA: 2-hour emergency response (24/7)
- Emergency calls included: unlimited
- Preventative service: quarterly on-site health checks (60-minute visits)
- Cloud subscription: Akuvox SmartPlus + cloud admin training for strata manager included
- Firmware updates: applied at each quarterly visit
- Tenant turnover service: 12 included per year (additional at discount rate)
- Best for: 30-80 unit buildings with normal turnover. This is what 70% of our maintenance contract customers run.
Gold tier — enterprise SLA for premium buildings
- Annual cost: $12,000 (40-unit building, +$200 per additional unit)
- SLA: 1-hour emergency response (24/7)
- Emergency calls included: unlimited
- Preventative service: monthly cloud health-check + quarterly on-site visit + annual full system review
- Dedicated technician: same technician services your building every visit
- Direct mobile to senior technician: skip the call queue
- Custom reporting: monthly performance report for body corporate committee
- Tenant turnover service: unlimited included
- Best for: premium residential, hotel-style apartment buildings, large body corporate (80+ units), property developers managing multiple buildings
Annual service visit checklist
What we actually check on the preventative service visit:
- Front entrance panel — camera focus, IR illumination, microphone gain, speaker level, RFID reader functioning, keypad button feel, weather sealing condition
- All indoor monitors — power-on test, intercom call test, video feed quality, app pairing status
- PoE+ switch — port status, power consumption per port, switch firmware
- Network — switch-to-router connectivity, NBN bandwidth, Akuvox cloud reachability
- Lift integration — relay test, floor-restriction logic test, emergency-bypass test
- SmartPlus cloud — resident roster sync, credential expiry audit, push notification log review
- Hardware firmware — apply latest stable firmware to all devices
- Building manager training — refresher on tenant turnover procedure
We leave a documented service report with the building manager and strata manager. The report becomes part of the body corporate's strata search documentation, which adds value at unit sale time.
Firmware update cadence
Akuvox typically releases firmware updates every 6-8 weeks. Most updates are minor improvements; some are critical (security patches, app compatibility). We apply firmware updates at the next scheduled service visit unless a critical security patch requires earlier deployment.
SLA response time matrix
- Critical (whole-building outage, residents locked out): 1-hour Gold, 2-hour Silver, 4-hour Bronze
- High (one entrance panel down, multiple resident apps not working): 2-hour Gold, 4-hour Silver, next-business-day Bronze
- Medium (one indoor monitor, app-side resident issue): same-day Gold, next-business-day Silver, scheduled-visit Bronze
- Low (cosmetic, configuration tweak): scheduled at next service visit (all tiers)
Why predictable annual cost beats ad-hoc per-call
A 40-unit Akuvox install with average tenant turnover and one panel failure per year typically incurs ~$3,800/year in ad-hoc service costs (call-outs + tenant turnover service + one repair). The Bronze tier at $4,800/year buys SLA guarantees + preventative service for ~$1,000 extra — the same total cost the body corporate would have paid anyway, but with structured response and predictable budget. The body corporate treasurer's life gets easier.