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Apartment Intercom Maintenance Contracts — Bronze, Silver & Gold

An intercom is only worth what it delivers when it fails. A maintenance contract turns a panicked Monday-morning fault call into a predictable Thursday afternoon visit. For body corporates, that's the difference between a happy AGM and a tense one.

What's included

Three contract tiersBronze ($5/unit/mo) covers preventive inspection and discounted callouts. Silver ($9) adds free business-hour callouts and tenant turnover reprogramming. Gold ($14) adds 4-hour SLA and 24/7 emergency response.
SLA-backed responseGold contracts include 4-business-hour response for critical faults (front entrance failure, total system outage). Silver includes 24-hour SLA. Bronze includes 72-hour SLA.
Tenant turnover reprogrammingProductised reprogramming as residents move in and out. No more $400 single-job invoices every time a unit changes hands.
Annual preventive checksWe physically attend, test every entry station, every monitor, every relay. Faults caught at preventive maintenance cost a fraction of faults caught at the door.
Cancel anytime, 30-day noticeNo long-term lock-ins. If we don't deliver against SLA, you walk.

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Apartment Intercom Maintenance Contracts

Why High-Rise Owners Choose Us

Built for buildings, not just doorbells.

Generalist installers do houses. We do towers. Every quote, every install, every service contract is built around how apartment buildings actually work.

High-rise specialism

We design only for apartments, mixed-use towers, and strata-managed buildings. We know the wiring, the riser cupboards, the lift integrations, the BMS handshakes.

4-hour response SLA

Maintenance contract holders get same-business-day attendance for critical faults. No "we'll get to it next week" — your residents are at the door.

Akuvox specialist depth

We install Akuvox exclusively — R20A-2, X912S, S563, EC33, X915 series. Specialist depth beats multi-brand breadth: deeper certifications, faster installs, predictable parts.

Smartphone-first design

Every system we install supports resident smartphone access — answer the door from work, the gym, or holiday. No more handsets that go obsolete in 5 years.

Strata-ready paperwork

Certificates of Currency, scope-of-works docs, AGM-ready quotes. We arrive at your committee meeting with paperwork your strata manager can sign.

Tenant turnover service

Productised reprogramming as residents change. Annual contracts so you don't get a $400 bill every time someone moves in.

FAQs

Common questions

What's included in a 'critical fault'?

Front entrance station total failure, full system outage, fire-rated intercom failures, or any fault preventing residents from accessing the building. Single-unit handset faults are non-critical.

Do contracts cover parts replacement?

Bronze and Silver contracts cover labour only — parts billed separately at trade rates. Gold contracts include a parts allowance ($500/year typical for a 50-unit building).

Can we add a maintenance contract to a system you didn't install?

Yes. We assess the existing system condition first, then offer a contract priced for actual condition. Older or non-compliant systems may attract a setup fee.

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