Jarrod Edwards — Apartment intercom specialist
Owner-installer, Intercom Solutions · QLD Class 2 Security Provider Licence #4546326 · 15+ years Brisbane apartment intercom installation experience · ASIAL member · Authorised Akuvox installer.
About Jarrod
Jarrod Edwards is the owner and lead installer of Intercom Solutions, the dedicated apartment-building, body corporate, and high-rise intercom division of Mr Secured Pty Ltd. Jarrod has personally installed or directly supervised every Intercom Solutions project across Brisbane and the Gold Coast since the brand launched.
His apartment-intercom specialism developed alongside 15+ years of Brisbane residential and commercial security installation under the Mr Secured brand — accumulating 195+ five-star Google reviews and a Channel 9 Today Show feature on the parent business. The Intercom Solutions brand exists to deliver the AGM-ready proposal documentation, per-unit pricing, and SLA-backed maintenance contracts that body corporate committees specifically need.
Credentials and accreditation
- QLD Class 2 Security Provider Licence #4546326 — required by Queensland law for any company installing intercoms with door release. Issued by the Office of Fair Trading.
- ASIAL member — Australian Security Industry Association Limited.
- $20M Public Liability Insurance — body corporate buildings can request a certificate of currency for AGM documentation.
- ABN 63 663 085 505 — Mr Secured Pty Ltd, the legal entity behind Intercom Solutions.
- Authorised Akuvox installer — manufacturer-warranty status via Australian distributor (BGW Technologies).
- 2N installer — premium-tier IP intercom option.
- Aiphone repair specialist — heritage GT-2H, JO-1, IXG-DM7 systems supported.
Apartment intercom specialism — the depth
Akuvox SmartPlus Cloud configuration
Jarrod has configured Akuvox SmartPlus Cloud for body corporate buildings ranging from 12-unit boutique to 200+ unit high-rise. Configuration depth includes: resident credential workflow design, strata manager admin training, tenant-turnover automation, push notification troubleshooting, multi-building portfolio admin for strata management companies.
Lift integration across brands
Hands-on integration experience with KONE Polaris and Access, Otis Compass 360 and Otis One, ThyssenKrupp Agile and TAC32, Schindler MyPort and 5500, Mitsubishi conventional and M-Series. Integration architectures: dry contact, IP relay, destination control overlay. Commissioning testing protocol for fire-mode override.
Body corporate AGM proposal preparation
Jarrod prepares AGM-ready proposal documentation that strata managers can present to body corporate committees without translation. Standard inclusions: scope of work, per-unit cost breakdown, 5-year TCO with maintenance contract options, lift integration scope, fire safety compliance considerations, commissioning test plan, certificate of currency for $20M PLI, hardware inventory, warranty stack.
Heritage Aiphone repair
Brisbane has hundreds of apartment buildings still running 15-25 year old Aiphone GT-2H, JO-1, or JP-DA systems. Replacement parts are increasingly end-of-life across the Aiphone heritage range. Jarrod is one of the few Brisbane installers actively supporting heritage Aiphone — typically keeping existing systems running for 2-3 more years before forced modernisation, giving body corporates time to budget.
NDAA / cybersecurity position
Intercom Solutions does not install Hikvision intercom hardware under any circumstances. The NDAA Section 889 supply-chain concerns that apply to Hikvision CCTV apply to Hikvision intercoms — and for body corporate buildings managing resident personal data, the cybersecurity-certification gap is material. See Akuvox vs Hikvision intercoms — NDAA explainer for the detailed position.
Parent business — Mr Secured Pty Ltd
Mr Secured Pty Ltd is the parent entity behind both the Mr Secured brand (residential and commercial CCTV, alarms, access control) and the Intercom Solutions brand (apartment-building intercoms). Both operate under one QLD Class 2 Security Provider Licence (#4546326), one $20M PLI, and one owner-installer (Jarrod Edwards). The two brands share licence, insurance, accreditation, and install quality standards; they differ in customer journey and procurement-grade documentation. See how the two brands relate.
Service areas Jarrod personally services
Brisbane: CBD, Fortitude Valley, New Farm, Teneriffe, Newstead, Spring Hill, Bowen Hills, Kangaroo Point, South Brisbane, West End, Highgate Hill, Woolloongabba, Hamilton, Bulimba, Toowong, Indooroopilly, St Lucia, Milton, Brisbane CBD precincts.
Gold Coast: Surfers Paradise, Broadbeach, Mermaid Beach, Mermaid Waters, Burleigh Heads, Burleigh Waters, Palm Beach, Currumbin, Tugun, Coolangatta, Main Beach, Chevron Island, Bundall, Robina, Varsity Lakes, Southport, Hope Island, Sanctuary Cove.
How to reach Jarrod
- Phone: 0490 130 339
- Email: info@intercomsolutions.com.au
- Free on-site body corporate assessments across Brisbane and the Gold Coast
- AGM-ready quotes within 24 hours of assessment